Saturday, August 28, 2010

Phone calls via Gmail

Google Inc said users of Gmail will now be able to call telephones directly from their email, putting it in direct competition with Web calling service Skype and more traditional operators such as AT&T Inc and Verizon Communications.

While Google had already offered computer-to-computer voice and video chat services, it said that starting on Wednesday it will now allow calls to home phones and mobile phones directly from Gmail for the first time.

Google promised free calls to US and Canadian phones from Gmail for the rest of this year and said it would charge low rates for calls made to other countries. For example it said calls to Britain, France, Germany, China and Japan would be as low as 2 cents per minute.

Analysts said the service would likely be a bigger competitive threat to services like Skype's than to traditional phone companies, which have already been cutting their call prices in recent years in response to stiff competition.

Skype became popular by first offering free computer-to-computer voice and video services. Like Skype, Rethemeier said the Google service will likely be much more popular among US consumers making international calls, than among people calling friends inside the country. 


Google said making a call through its service works like a normal phone in that a user could click on the "call phone" option in their chat buddy list in Gmail and type in the number or enter a contact's name. Calls that cost money will be charged from an online account that users can top up with a credit card, Google said.

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